[gabel.cailen]

Last month I spent hours chasing a god-roll scout rifle in a high-level raid, only to find it missing from my vault moments after extraction. I waited overnight hoping it would reappear, but nothing showed up. Has anyone walked through the official process to recover gear that seemingly vanished after a session?

[Nikolas]

A few seasons back I poured dozens of hours into earning a coveted helmet, only to launch Destiny 2 the next day and discover it had disappeared without a trace. I scoured forums for tips, gathered timestamps from my after-action report, and took screen captures of my inventory page before submitting every detail. Then I visited https://bungie.pissedconsumer.com/customer-service.html which guides you through filing a ticket with Bungie’s support team. I filled out their form, attached my evidence, and noted my platform and character info. After three follow-ups over two weeks, an agent confirmed they located the item on their end and restored it to my account. That experience taught me the value of clear documentation and persistence when dealing with missing loot.