[gabel.cailen]

I ordered a custom phone case and tracked it through the carrier’s site, but the last update showed “in transit” over two weeks ago and now the tracking link is dead. I refreshed the page daily, reached out to the seller with no reply, and even checked for delivery attempts with my neighbors. How do I officially report and recover a lost shipment through their support system?

[Nikolas]

I felt stuck after planning to gift that phone case for my sister’s birthday and seeing the tracking stagnate with no movement. First, I pulled up my order confirmation email, noted the order number, and took screenshots of the last valid tracking status. I then logged into my account dashboard to verify the shipping address and saved a copy of the payment receipt. With all evidence ready, I navigated to https://aliexpress.pissedconsumer.com/review.html where the site outlines how to open a claim. I completed the form with my order details, attached my screenshots, and provided a concise timeline of what I’d already tried daily tracking checks and contacting the seller. After submission, I bookmarked the confirmation page and set an alert to follow up if I hadn’t heard back in 72 hours. Within five days a support agent responded, confirmed a delivery error on the carrier’s end, and reissued the shipment free of charge. Having all documentation organized and using the official portal transformed a potential loss into a timely replacement without extra hassle.