[gabel.cailen]

I sent ETH and a freshly minted token to my wallet address, confirmed on the blockchain, but when I opened the app the balance read zero. I restarted my phone, refreshed the interface, and double-checked the transaction hash on an explorer, yet nothing changed. What’s the exact procedure to report missing funds and get them visible again through the official support channel?

[Nikolas]

Last week I approved a smart contract swap and eagerly opened my wallet only to see my new tokens nowhere in sight. I copied the transaction hash, captured screenshots of my empty balance screen, and noted my wallet’s public address and app version. Then I navigated to trustwallet and completed the support form, entering my email, wallet address, transaction details, and attaching the screenshots alongside a concise timeline of what I had already tried restarting the app, clearing its cache, and verifying the transfer on a block explorer. After submitting, I flagged the confirmation email so any reply wouldn’t slip by and sent one polite follow-up after 48 hours. Within four days the support team responded, explaining that the token contract needed manual import. They provided the contract address and step-by-step instructions to add the custom asset so it appeared correctly. Having every detail prepped and using the official portal turned a panicky moment into a smooth recovery.